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AI-powered civic complaints for Pakistan

Report it.
AI triages it.
The city fixes it.

CivicAI turns a photo, a voice note or a few words into a ranked, routed work order. Speak in Urdu or English, pin the exact spot, and follow every update.

Urdu and English voice Live GPS pin Instant status alerts
RoadsCV-7K2M9A
92%
HIGH

Large pothole on the main road risking vehicle damage.

مرکزی سڑک پر بڑا گڑھا گاڑیوں کے لیے خطرہ ہے۔

DepartmentMunicipal Road Dept
Expected fix~3 days
Why this rating: Large pothole on a busy road.
Example result
Report updateCV-7K2M9A is now In Progress
Live GPSHayatabad, Peshawar · ±18 m
3 reports, 1 ticketDuplicates merged within 150 m
6issue categories
4severity levels
2languages, spoken or typed
Livestatus updates to every citizen
RoadsGarbageWaterElectricitySeweragePublic safetyUrduEnglishLive GPSAI triage RoadsGarbageWaterElectricitySeweragePublic safetyUrduEnglishLive GPSAI triage
Why CivicAI

Complaints stop getting lost

Today, civic problems are reported through channels that never talk to each other.

Today

  • Reports scattered across WhatsApp, Facebook, calls and portals
  • The same pothole reported again and again
  • Every message read and sorted by hand
  • No clear view of what is urgent, or where

With CivicAI

  • One place to report, in Urdu or English
  • Duplicates merge into a single ticket
  • AI reads, rates and routes every report
  • A live map and a ranked queue for city teams
How it works

From a pothole to a work order, in four steps

No forms to fill in by hand. The AI does the reading, rating and routing.

01

Report

Snap a photo, type, or just speak in Urdu or English. Your live location is pinned for you.

02

Understand

AI reads the photo and the words together, picks a category and rates how urgent it is.

03

Rank and route

Duplicates merge into one ticket and the right department sees the most urgent work first.

04

Resolve and update

Every status change reaches you in the app, and by email or WhatsApp when you opt in.

The Control Room

See the whole city on one screen

A live queue ranked by danger, a severity map, and an AI briefing that says what to fix first.

CivicAI · Control Room
CivicAIControl RoomAnalyticsReportsAI Triage LiveSettings
7Open complaints
5High + critical
1Resolved
19Citizen reports
AI BRIEFINGTwo life-threatening hazards need crews today
  1. CV-7K2M9A Deep pothole, four citizens reported it
  2. CV-4Q8T1B Exposed live wires beside a school gate
  3. CV-9X3C5D Garbage blocking a lane, five reports
CRITICALDeep pothole in the middle of the main roadUnder Review
CRITICALExposed live wires near a school gateSubmitted
HIGHOverflowing garbage blocking half the laneIn Progress
Preview with sample data
Built-in AI

Every detail handled before a human opens it

Sees the photo, reads the words

A vision model looks at the image and the text together, classifies the issue, and flags danger to people.

Pothole · High · 92%

Speaks Urdu and English

Talk instead of typing. Voice notes become text you can edit.

سڑک پر بڑا گڑھا ہے

Live GPS, exact spot

Pinned automatically with an accuracy ring, or search a street.

Live GPS ±18 m

Duplicates merge

Same issue within 150 m becomes one ticket with a count.

3 reports
1 ticket

Explains its rating

Confidence score and a plain reason on every result.

92%Large pothole on a busy road.

Citizens always know what is happening

Every status change reaches the citizen's notification bar instantly, and by email or WhatsApp when they opt in.

SubmittedUnder ReviewIn ProgressResolved
Report updateCV-7K2M9A is now In Progress
For everyone in the city

One platform, two clear views

For citizens

  • Create an account in a minute
  • Report by photo, voice or text
  • Live GPS, or search a street and drag the pin
  • Track progress with live alerts

For city teams

  • Live Control Room with a severity map
  • AI Briefing: what to fix first
  • Priority queue with reporter contact
  • One-click CSV export and live status updates
Private by design

Built so citizens can trust it

Sign-in requiredOnly signed-in users can use the AI.
Rules in the databaseRow-level security controls who can read or change what.
Contact details stay privateOnly city staff can see a reporter's name and number.
Admin-only Control RoomHidden from citizens and enforced on the server.
FAQ

Good questions

Which languages can I report in?

English, Urdu and Roman Urdu. You can type, or tap the microphone and speak. Your voice note becomes text that you can edit before sending.

Who can see my name and phone number?

Only city staff in the Control Room. Other citizens see the issue and its area, never your contact details.

How does the AI decide how urgent a problem is?

It looks at the photo and your description, rates the danger to people from Low to Critical, and shows a short reason so staff can check its judgment.

What if several people report the same problem?

Reports of the same type within about 150 metres merge into one ticket. Each person counts once, so staff can see how many people are affected.

Will I hear back about my report?

Yes. The notification bar in the app updates the moment a status changes. You can also choose to get email or WhatsApp updates.

Does it work on my phone?

Yes. CivicAI runs in your browser on phones, tablets and computers, and you can install it to your home screen like an app.

Cities fix what they can see.

Make every problem visible, ranked and routed.

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Sign inCreate accountHow it works
© 2026 CivicAI. Built for smarter cities.
CivicAI logo
CivicAI
Smart Civic Intelligence

Report it. AI triages it. The city fixes it.

Snap a photo or speak in Urdu or English. CivicAI understands the problem, rates how urgent it is and sends it to the right department.

  • AI vision and languagePhoto and text are analysed together to classify the issue and its severity.
  • Speak in Urdu or EnglishVoice notes are turned into text automatically.
  • Live GPS locationYour exact spot is pinned so crews can find the problem fast.

Welcome back

Sign in to report issues and track your complaints.

Create your account

It takes less than a minute. Your name will appear in the app.

Used only so the city can contact you about your report.
or continue with

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CivicAI
Smart Civic Intelligence
CivicAI Mobile App
Install CivicAI on your phone for one-tap reporting and live updates.
© 2026 CivicAI
Built for smarter cities
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AI Triage

Our AI analyses and classifies your complaint instantly.

Recent Issues Near You

Need Help?
We are here to assist you.

My Complaints

Everything you have reported, and where it stands.

AI Triage Live

Complaints across the city, classified by AI as they arrive.

LIVE

Control Room

City-wide complaint operations.

AI Briefing

Let the AI read every open complaint and tell you what to fix first.

City map

Live location of every open complaint.

CriticalHighMediumLow

Last 7 days

New complaints received per day.

Complaints

Sorted by priority. Update status as issues are worked.

Analytics

How the city is doing, at a glance.

By category

Open complaints per category.

Last 7 days

New complaints received per day.

Reports

Department workload and exports.

Profile & Settings

Manage your account details.

Your details

This name is shown across the app.

You always get a notification inside the app.

Security

Change your password.

Help & Support

Quick answers, and how to reach us.

Frequently asked

How fast is a report classified?
Within a few seconds. The AI reads your photo and description and assigns a category, severity and department automatically.
Can I report in Urdu?
Yes. Type in Urdu or English, or tap "Speak instead" and talk. Your voice is converted to text that you can edit before sending.
What happens to duplicate reports?
Reports of the same issue near the same spot are grouped into one ticket, so authorities see how many people it affects.
Who can see my details?
Only municipal staff can see your name and number. Other citizens only see the issue and its area.
Need Help?
We are here to assist you.